So our eldest crosses the border into Canada without turning off iPhone data roaming, and ATT promptly begins charing $15/MB for data--when if he had set up an international plan before crossing it would have charged him $0.25/MB, a normal (Canadian) plan charges $0.02/MB, and the marginal cost of within-U.S. data roaming is $0.
It has long been a valid and legitimate complaint against ATT that it regards trapping people who cross the border without thinking of their iPhones as prey, and that it has a profit center whose business model is sending such people large bills and hoping that disputing the bills and canceling their service will be too much of a hassle.
So we pulled the plug on data for his phone.
And now it has taken ninety minutes of our time and seven (7) (VII) interactions with ATT to get it restored.
Plus ATT has still not fixed the dead spot in its network at Claremont and Ashby in Berkeley.
What wireless company should we switch to? What wireless company wants its customer service to be not a cable-TV clown show but rather what we expect from the likes of Apple, Southwest, Amazon?